AZEX Return and Refund Policy

At AZEX, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please contact us for assistance.

1. Return Window

You may request a return or refund within 30 days of delivery. Please contact us before sending any product back. Returns must be approved and follow the instructions provided by our support team.

2. Return Eligibility

To qualify for a standard return, items should be unused, in their original condition, and include their original packaging where possible.

Items damaged through customer misuse may not qualify for a refund, except where required by applicable law.

3. How to Request a Return or Refund

Email us at shopazex@gmail.com within 30 days of delivery. Please include your order number, a brief explanation of the issue, and photos if the item is damaged or incorrect.

Our team will review your request and explain the next steps.

4. Refunds Without Returns

In certain cases, AZEX may approve a refund without requiring the product to be returned. If approved, you may keep the item. This option is subject to review and is not guaranteed for every request.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at shopazex@gmail.com with your order number and photos. We will review the issue and work with you on an appropriate resolution at no additional cost where applicable.

6. Refund Processing

Once your refund is approved, AZEX will initiate the refund to your original payment method, including PayPal where applicable.

The time it takes for the funds to appear depends on PayPal, your bank, or your card issuer. Processing times may vary, and AZEX cannot guarantee an exact date for when the funds will appear in your account.

7. Return Shipping Costs

Return shipping arrangements and any applicable costs will be communicated when your return is approved. If an item is defective, damaged, or incorrect, contact us before arranging return shipping so we can help resolve the issue.

8. Refund Exclusions

Refund requests made after the 30-day window may be declined. Items damaged through customer misuse may also be ineligible. These exclusions do not limit any rights you may have under applicable consumer protection laws.

9. Contact Us

For all return and refund questions, contact:

Email: shopazex@gmail.com

Store: AZEX